On March 16, 2020, Pennsylvania Governor Tom Wolf asked all “nonessential” business to close and encouraged employers to practice social distancing to slow the spread of COVID-19, also known as coronavirus. Caring Communities remains committed to our mission to provide necessary health services to the communities we serve. However, we also recognize that these are unprecedented times and that the safety of our staff and our communities must come first. Therefore, in order to protect both our clients/patients and our staff, Caring Communities will be limiting office access and services for an unknown period of time due to the current COVID-19 (coronavirus) outbreak. As of March 18, 2020, Caring Communities has enacted the following measures, which will last until at least April 30, in compliance with Governor Wolf’s “Stay at Home” orders:
We apologize for any inconvenience. Our offices will also not be open for testing results or to pick up condoms.
Anyone who was tested at one of our in-the-field events or at our Wilkes-Barre office should call 570-931-0195 to receive their test results over the phone. Please note, law prohibits us from disclosing HIV results over the phone. At this time, anyone scheduled to get their HIV test results at one of our testing venues or our Wilkes-Barre office should call 570-931-0195 to make a new appointment.
Individuals tested at our Towanda office should call 570-899-3536 to receive results over the phone. Please note, law prohibits us from disclosing HIV results over the phone. Anyone scheduled for a results appointment at our Towanda office should call 570-899-3536 to make a new appointment.
We will continue to provide services to existing HIV treatment patients, individuals who are part of our PrEP services, and those who are experiencing STD symptoms via our telehealth capabilities. Please call Sean Doucette, Director of Clinical Operations at 570-899-3536 for information.
If you were previously tested for an STD at one of our clinic locations, please call for your results. Please note, law prohibits us from disclosing HIV results over the phone.
For the protection of our clients, we ask that clients DO NOT come to our offices and instead practice social distancing and self-isolation techniques to protect themselves from potential exposure to COVID-19. We will be unable to provide agency-based medical transportation at this time and our case managers will not be doing any face-to-face visits with clients. We will instead utilize non-face-to-face methods to ensure that clients stay connected to services. Clients can continue to call, text, or e-mail their case managers as usual, and aside from transportation, we hope to continue providing normal client services. We can also still accept new clients who are living with HIV and in need of case management services at this time. Anyone with questions regarding case management services should call the Director of Case Management services at 570-899-9626.
We thank our community for their support and understanding during this time.