Organizational Statement on Coronavirus (COVID-19) – Updated 07/07/2020, 2:00pm


Caring Communities remains committed to our mission to provide necessary health services to the communities we serve. However, we also recognize that these are unprecedented times and that the safety of our staff and our communities must come first. Since March, Caring Communities has been limiting office access and services to best protect both our staff and members of the community. Since then, Governor Wolfe has lifted his “Stay At Home” orders for many of the counties in our service area. We are working on easing the restrictions to our office access and services in a safe, controlled manner. Updates will be posted to our website and social media as they happen.

As of Tuesday, July 7, 2020, here are the updates to our services:

Our Wilkes-Barre office will be reopening for clinic and testing services by appointments only on Friday, July 10, 2020.

Clinic services will be available by appointment only on Mondays from 8:45am – 3:15pm, starting Monday, July 13, 2020.

STD testing services (for HIV, Gonorrhea, Chlamydia, Syphilis, and Hepatitis C) will be available by appointment only on Fridays from 9:30am – 3:00pm, starting Friday, July 10, 2020.

Individuals who wish to obtain services must call to schedule an appointment by dialing 570-931-1550.

Patients will be instructed to wear masks and follow strict social distancing rules. Further, unless absolutely necessary, no individuals will be permitted to accompany the patient during the appointment in an effort to limit the number of individuals in the office.

Our Hazleton and Bloomsburg clinics are open for in-person STD and HCV screenings and testing, HIV testing and treatment, and PrEP services.

The Hazleton Clinic will be open Tuesdays and Thursdays from 8:45am until 3:15pm. Services will be by appointment only.

The Bloomsburg Clinic will be open Monday through Thursday from 8:45am – 3:15pm. Services are by appointment only.

Individuals who wish to obtain services from our clinics must call to schedule an appointment by dialing 570-931-1550.

Patients who wish to enter the clinic will be instructed to wear masks and follow strict social distancing rules. Further, unless absolutely necessary, no individuals will be permitted to accompany the patient during the appointment in an effort to limit the number of individuals in the clinic.

Our HIV Medical Case Management department continue to provide services to our clients. Bloomsburg and Hazleton case management staff are working in office. Wilkes-Barre case managers are working from home at this time, but will continue to provide services via phone, e-mail, text, and telemedicine equipment.

For the protection of our clients, we ask that clients DO NOT come to our offices and instead practice social distancing and self-isolation techniques to protect themselves from potential exposure to COVID-19. We will be unable to provide agency-based medical transportation at this time and our case managers will not be doing any face-to-face visits with clients. We will instead utilize non-face-to-face methods to ensure that clients stay connected to services. Clients can continue to call, text, or e-mail their case managers as usual, and aside from transportation, we hope to continue providing normal client services. We can also still accept new clients who are living with HIV and in need of case management services at this time. Anyone with questions regarding case management services should call the Director of Case Management services at 570-899-9626.

Any additional changes to our services will be posted on our website and social media accounts. We encourage the public to check our website daily for updates, as the COVID-19 outbreak is a rapidly changing and fluid situation. When we are able to restore regular services, that announcement will also be posted to our website and social media.

We thank our community for their support and understanding during this time.